Frequently Asked Questions

What are the requirements for submitting baby handprints, footprints or children's drawings FOR GLASS?

- For handprints and footprints or children's images, you may either scan them in grayscale and email to beth@every- occasion.net or send us the originals (which will be returned) or a clean photocopy.
- You may scan them yourself and email them to us in a .jpg or .tif form at a minimum of 300dpi (we'd prefer 600dpi)

What are the requirements for custom artwork/company logos FOR METAL?

- 300 dpi or higher in resolution
- Black and white line art (no grayscale).
- Needs to be submitted in .bmp or .tiff format
- There is a one-time set up fee for metal logos of $25.00. After that initial set up, there is no additional cost to engrave your logo.
- We are not able to do registered, licensed or trademarked logos without express written permission from the appropriate contact at that company appearing on company letterhead.

What are the requirements for submitting custom artwork/company logos FOR GLASS?

- 300 dpi or higher in resolution
- Black and white line art (with the exception of footprints/ handprints which should be submitted in grayscale)
- We can use clean versions of .jpg .tif .eps .pdf
- We can also accept native files from various art programs such as CorelDraw, Illustrator, InDesign, Freehand. If you wish to submit your artwork in the native program, please email us at info@every-occasion.net for version compatibility.
- All fonts must be changed to paths or curves, if possible.
- For custom artwork using a company's logo, we must have permission from the company, on company letterhead, stating that the of the logo is allowed. You may either scan and email us a copy of the letter to info@every-occasion.net or fax us at (360) 361-1150.

What's the difference between glass engraving and glass etching?

Glass engraving is done on a machine. Lines are drawn in the glass using a rotary stylus. The letters come out white in color, just like etching.

Glass etching is done by creating stencils, and using a sandblaster to carve in the inscription by hand. It is a lot more time-consuming and requires more in they way of materials, which is why we have an additional charge. Some items can only be etched. The product description will state such and for those items there is no additional etching cost.

If you have selected engraving and we feel the quality of the engraving is not up to par, we will etch the glass instead in a similar font with no extra charge to you.

RETURNS/EXCHANGES

- We can only accept returns or process exchanges if the item has not been engraved.

What if my order is wrong?

- If the order is incorrect (engraving, spelling, etc.) due to the fault of Every Occasion Engraving, we will replace the item at no cost to you. We will send the item out at the original requested shipping method. If you require it faster than that service, you are responsible for the additional shipping costs.

What if my order is broken or damaged when I receive it?

- We must be notified within 48 hours of receipt if there is any damage to the shipment. We may request the items be returned at our cost, or we may request photos to aid in a claim against the shipping company. We will process replacement items for you as soon as we are able. If we have the item in stock, it will be sent out in a couple of days. If we do not have the item in stock, it will take 1-2 weeks to receive the items, personalize them and get them out to you. We will send the item out at the original requested shipping method. If you require it faster than that service, you are responsible for the additional shipping costs.

Frequently Asked Questions

What are the requirements for submitting baby handprints, footprints or children's drawings FOR GLASS?

- For handprints and footprints or children's images, you may either scan them in grayscale and email to beth@every- occasion.net or send us the originals (which will be returned) or a clean photocopy.
- You may scan them yourself and email them to us in a .jpg or .tif form at a minimum of 300dpi (we'd prefer 600dpi)

What are the requirements for custom artwork/company logos FOR METAL?

- 300 dpi or higher in resolution
- Black and white line art (no grayscale).
- Needs to be submitted in .bmp or .tiff format
- There is a one-time set up fee for metal logos of $25.00. After that initial set up, there is no additional cost to engrave your logo.
- We are not able to do registered, licensed or trademarked logos without express written permission from the appropriate contact at that company appearing on company letterhead.

What are the requirements for submitting custom artwork/company logos FOR GLASS?

- 300 dpi or higher in resolution
- Black and white line art (with the exception of footprints/ handprints which should be submitted in grayscale)
- We can use clean versions of .jpg .tif .eps .pdf
- We can also accept native files from various art programs such as CorelDraw, Illustrator, InDesign, Freehand. If you wish to submit your artwork in the native program, please email us at info@every-occasion.net for version compatibility.
- All fonts must be changed to paths or curves, if possible.
- For custom artwork using a company's logo, we must have permission from the company, on company letterhead, stating that the of the logo is allowed. You may either scan and email us a copy of the letter to info@every-occasion.net or fax us at (360) 361-1150.

What's the difference between glass engraving and glass etching?

Glass engraving is done on a machine. Lines are drawn in the glass using a rotary stylus. The letters come out white in color, just like etching.

Glass etching is done by creating stencils, and using a sandblaster to carve in the inscription by hand. It is a lot more time-consuming and requires more in they way of materials, which is why we have an additional charge. Some items can only be etched. The product description will state such and for those items there is no additional etching cost.

If you have selected engraving and we feel the quality of the engraving is not up to par, we will etch the glass instead in a similar font with no extra charge to you.

RETURNS/EXCHANGES

- We can only accept returns or process exchanges if the item has not been engraved.

What if my order is wrong?

- If the order is incorrect (engraving, spelling, etc.) due to the fault of Every Occasion Engraving, we will replace the item at no cost to you. We will send the item out at the original requested shipping method. If you require it faster than that service, you are responsible for the additional shipping costs.

Do you have a printed catalog?

- At this time, we do not offer a printed catalog. This is because we are constantly adding to and changing the items we carry. If you are looking for a specific item that is not on our website, please email us and we will check with our suppliers and see if we can locate it for you!